How to setup the DeskDirector Flow Connector

Andy Chen Updated by Andy Chen

Currently, the DeskDirector Flow Connector is available to DD Dynamic customers only.

The DeskDirector Flow Connector provides the triggers and actions you need to integrate DeskDirector to many other apps in Microsoft Flow.

After setting up the connector, you can create flows to automate your workflows in your Flow account. Below is a workflow sample with the connector.

Prerequisites

The DeskDirector Flow Connector is installed as a custom connector in your flow tenancy, which requires a Flow plan. You can check the Flow plans here in the Microsoft Flow official website.

Instructions

  1. Go to your admin console, e.g. https://{your instance}.deskdirector.com/admin
  2. In the side navigation panel, go to Integrations -> Microsoft Flow.
  3. Click the Sign in your flow account link in the top-right corner.
  1. Make sure to allow the popup window in your browser and follow the on screen instructions to log in the account that the connector will be installed to.
After the installation, you can share the connector to other users in your organization.
  1. After signing in, click the Manage Connector button.
  2. The connector installation page will show up.
  1. Click on the Install button to start the installation.
  2. After the installation, the installed connector will shown as below.
  1. Finally, click on the Create Flows button and explore the connector!

Next..

Flow integration example - Microsoft Teams notifications

DeskDirector Flow Connector Reference

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DeskDirector Flow Connector Reference

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