Monitoring Portal Usage

Niamh Ferns Updated by Niamh Ferns

You can easily monitor and see the usage of your DeskDirector portal easily under Analytics > Portal in the admin portal.

On the Portal Usage page, you should see a graph that displays the number of unique users who have used the portal and total user activity, plus status at the bottom of the graph showing current weekly and monthly usage and user activity.

Clicking on a bar for each month should break the usage down further, showing another graph and a table breaking down which company contributed to the usage and their activities on the site. Clicking on a company name from the table and graph will fine tune the graph and table further to which contacts contributed to the usage.

You can use this data to your liking. The portal usage is also part of the DeskDirector API, so you can explore possibilities of using it. One possible use case is to provide data that can be used to have usage-based pricing for your customers.

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