Getting Started with DeskDirector

Admin Console

The DeskDirector admin console is where all the magic happens. This is where you integrate, manage, and configure stuffs.

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107 articles by 7 authors

Tech Portal

The DeskDirector tech portal is where your technicians login to manage support requests from your clients.

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18 articles by 3 authors

Client Portal

The DeskDirector client portal is where your customers submit their requests and interact with technicians either via tickets or chat requests.

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15 articles by 2 authors

Logging in to DeskDirector Workflow

This article walks through the features and behaviour of the DeskDirector sign in page. Step 1: Enter email address. The user will need to enter their email address of the account they want to sign i…

Edcel Ceniza
Updated 9 months ago by Edcel Ceniza

DeskDirector Roles and Permissions

Access to most features and settings in DeskDirector are controlled via member/resource roles and permissions set for them. In this KB, we detail the specific permissions set for every DeskDirector r…

Edcel Ceniza
Updated 6 months ago by Edcel Ceniza