Getting Started with DeskDirector

Admin Console

The DeskDirector admin console is where all the magic happens. This is where you integrate, manage, and configure stuffs.

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124 articles by 9 authors

Tech Portal

The DeskDirector tech portal is where your technicians login to manage support requests from your clients.

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19 articles by 3 authors

Client Portal

The DeskDirector client portal is where your customers submit their requests and interact with technicians either via tickets or chat requests.

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15 articles by 2 authors

A walk through all the fields available in DeskDirector forms

DeskDirector forms offer a range of fields to customize your service request forms, including text boxes, dropdown menus, checkboxes, attachments, and more. Tailor your forms to fit your business nee…

Warwick Eade
Updated 7 months ago by Warwick Eade

Logging in to DeskDirector Workflow

This article walks through the features and behaviour of the DeskDirector sign in page. Step 1: Enter email address. The user will need to enter their email address of the account they want to sign i…

Edcel Ceniza
Updated 2 years ago by Edcel Ceniza

Deskdirector - Sign up walk through

26 STEPS 1. This video will take you through the purchasing process from BUY NOW to a running server ready for syncing & configuration. The first step is to open the DeskDirector home page ( www.desk…

Warwick Eade
Updated 9 months ago by Warwick Eade

DeskDirector Roles and Permissions

Access to most features and settings in DeskDirector are controlled via member/resource roles and permissions set for them. In this KB, we detail the specific permissions set for every DeskDirector r…

Edcel Ceniza
Updated 2 years ago by Edcel Ceniza