Logging in via Active Directory

* This authentication method is only available with our Desktop Client.


DeskDirector's Active Directory automatic login functionality works by using three components:

  • The Domain SID
  • Email address in the User's AD Profile ("Email" under the General Tab)

  • Email address of the contact in your PSA

Adding a company in the Admin Portal

Let's go through adding automatic login to a company in your Administration Console! 

1.First log into the DeskDirector Administration Console for your company at https://{yourcompany}.deskdirector.com/admin

2. Next click on the Company Configs tab: this is where you'll be entering each of the companies you would like to give the automatic login feature to.

3. From this page download the DDGetSid.exe and run it on any machine on the client's domain. It could be an end user's computer or a server, as long as it's on the domain. You can see a thorough breakdown of the tool here

Check that the domain and email address associated with the account are displaying correctly here.
Copy the Domain SID using the Copy button next to its field.

Click on the company you want to activate automatic login for.

4. This will take you to the page where you can paste in the Domain SID you copied from the DDGetSid tool, and enter the company's email domain.

5. Your company is added and automatic login should now work.

How did we do?