Enabling Sticky Broadcasts

This article is outdated and no longer updated. Please see our wider article on Broadcasts for more.

All notifications in DeskDirector leverage the browser and OS notification systems to grab a users attention, by displaying a small popup in the corner of their screens.

Sticky Broadcasts will allow you to keep an Important Broadcast on screen until the user has acknowledged it.

This feature is only available for users running the installed desktop client on either Windows or macOS.

This feature requires v2.2.0 or later.

Increased Memory Usage This feature works by creating a new application window which is used to display the notifications in a permanent manner. As a result, enabling the Sticky Broadcast feature will result in an additional 30-40 MB memory usage per running instance. This is normally not an issue for Workstations, but could cause problems for Citrix/Terminal Server installations where the memory usage will be multiplied.

Enabling Sticky Broadcasts

To control which clients do and do not get Sticky Broadcasts, you need to use a combination of both Admin Console settings and Registry Keys created on certain machines.

Enable for Everyone

Navigate to Portal > Notifications section of the Admin Console, then check "Enable sticky notifications".

Any broadcast set as "Important" will now trigger a sticky notification pop-up that will only disappear once the customer acknowledges it. This makes sure that important messages are not missed.

Exclude specific users from the sticky broadcast

To force disable the feature on a user's machine, you will be required to create a registry key at

  • HKLM\SOFTWARE\DeskDirectorPortal for 32 bit machines
  • HKLM\SOFTWARE\WOW6432Node\DeskDirectorPortal for 64 bit machines

You will need to create a String value with Name DISABLE_STICKY_NOTIFICATIONS and value true.

Once you have performed this on all relevant machines, you can enable the feature for everyone via. the Admin Console.

We recommend you disable Sticky Notifications on all Terminal Server/Citrix machines until you know that they can handle the extra memory consumption.
Enable for specific machines only
This does not work on newer versions of the client portal anymore.

This approach is particularly useful for testing out the feature before enabling globally. Ensure that the feature is not turned on inside of the Admin Console.

To enable the feature on a particular machine, you will be required to create a registry key at

  • HKLM\SOFTWARE\DeskDirectorPortal for 32 bit machines
  • HKLM\SOFTWARE\WOW6432Node\DeskDirectorPortal for 64 bit machines

You will need to create a String value with Name ENABLE_STICKY_NOTIFICATIONS and value true .

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