Table of Contents

TimeZest

Niamh Ferns Updated by Niamh Ferns

Overview

We do not provide a native integration between TimeZest and DeskDirector. However, there are still options on how we can approach integrating TimeZest's scheduling into DeskDirector.

TimeZest URL Formats

  • The static TimeZest domain (e.g. https://deskdirector.timezest.com)
  • The tech's name slug (underlined red)
  • The appointment type slug (underlined yellow)
  • The ticket number (underlined blue)

The slugs can be easily populated multiple ways in DeskDirector, depending on how you want to use/trigger the scheduling.

TimeZest & DeskDirector Integration Example

Using Tech Portal Macros

  1. Create a macro for each appointment they have with TimeZest. The [srnumber] slug can be easily replaced with the "Ticket ID" macro token.
  2. The macro can then be easily used when adding a note/time entry on a ticket, and the Ticket ID will be automatically populated

Here is a screenshot showing the Macro in action:

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