Profile Pictures

Niamh Ferns Updated by Niamh Ferns

Profile Pictures Overview

Your clients and techs can have custom avatars to make their support experience more personalized. For contacts, you can set them up from the admin console or they can do this themselves once they log into their DeskDirector Client Portal.

Updating in the Admin Portal

There is a maximum file size limit of 3MB for profile images

Updating a Contact's Profile Picture

You can update a contact's avatar by going into the contacts profile in your admin portal. Head to Portal > Contacts then select the contact you want the update the avatar for.

In the Profile tab, click on the avatar placeholder then select the image you want to set as avatar. Changes are automatically saved on this page.

Updating a Service Agent's Profile Picture

​To update a service agent's avatar from the admin console, you need to go into the service agent's profile under the Tech > Agents (Standalone), Tech > Members (ConnectWise), or Tech > Resources (Autotask). Select the service agent you want to update the avatar for, click on Edit then Upload

 ​Updating in the Client Portal

Updating Contact's Profile Picture

A contact can update their avatar by clicking their current avatar in the upper-right corner of the page then clicking the cog icon to show their Profile Settings.

Click on the current avatar, then select your new avatar from the file uploader then click Save. Their new avatar should be working right after. 

Updating a Service Agent's Profile Picture

Technicians can easily update their own avatar from the Tech Portal. All they need to do is click on the "Settings" tab then by clicking on their name/title.

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