Viewing Chat History from the Tech Portal

There are instance where you need to go back and reference a past chat session. The most common reason for doing this is to follow up on an abandoned chat request to see if they left any messages. You can easily check on past chat sessions from the Tech Portal via 2 options

From the chat session manager

To view chat history from the chat session manager, just expand the chat session manager and look for the chat you want to view. You should see a 4 types of chats you can check here - My Sessions, Waiting, Abandoned and Callbacks.

From the chat history list

The chat history list allows you to search through all previous chat sessions. One reason you might come to this page is to search for an abandoned chat session that you closed to add a note to it.

To make it easier to search for the right chat session, you can filter by company and contact. To view the chat history just click the chat title.

You can view the chat log as well as all the other details of the chat session in this page. If you were the person who closed the chat session you will be able to add or edit the closing note

How did we do?

Handling Chat Requests

Creating a Chat Session from the Tech Portal