Controlling Which Statuses Fire Notifications
Notifications are a great way to keep your clients up to date on the progress of their ticket, but you may have certain statuses that you don't need your clients to be notified of. Here's how you can set that up:
Head to the admin console and navigate to configuration > notifications. From here you can enter the statuses you want to exclude from firing a notification - make sure the spelling is correct and matches the status in ConnectWise. Autotask partners can select the status from the drop down box.
And that's it - those statuses will no longer trigger notifications for your clients!