Controlling Which Statuses Fire Notifications

Notifications are a great way to keep your clients up to date on the progress of their ticket, but you may have certain statuses that you don't need your clients to be notified of. Here's how you can set that up:

Login to the admin console and navigate to Portal > Notifications then scroll all the way down to Ticket Notification Status Exception.


From here you can enter the statuses you want to exclude from firing a notification - make sure the spelling is correct and matches the status in ConnectWise. Autotask partners can select the status from the drop down box.

And that's it - any tickets with these statuses will no longer trigger notifications for your clients!

How did we do?

Setting up Notifications