DDPortal (Installed client) Vs. DDWeb (Web Client)

The installed DeskDirector application and the DeskDirector web app have much of the same functionality, but there are a few differences that you should be aware of when considering what you want your clients to use.

Which version should you use?

If you want your users to automatically login or have their computer details added to internal notes when a ticket is submitted you may want to roll-out the desktop application. However, the web version should be considered if your clients are not on a domain or are outside of work.

Feature comparison

Feature

DDPortal

DDWeb

Active Directory Integration

yes

no

Computer Details to internal notes

yes

no

ScreenConnect Integration

yes

no

LabTech integration

yes

no

Always up-to-date

yes

yes

Deeplinking

yes

yes

Chat

yes

yes

Notifications

yes

yes

Accesible from mobile

no

yes

Approvals

yes

yes

Learning Centre

yes

yes

Invoices

yes

yes

Opportunities

yes

yes

FastTrack

yes

yes

Flag

yes

yes


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