How to Allow Time Entries for StreamlineIT Members

Edcel Ceniza Updated by Edcel Ceniza

By default, adding time entries on tickets is disabled for StreamlineIT members. However, this can be easily enabled on from their own profile in the Tech Portal.

All that is needed is for the Streamline IT member to login to the DeskDirector Tech Portal and click on the Settings tab, which should open a page that looks like this.

Just select "Allow time entries" and the tab to add a time entry should now appear when the member has a ticket open in the tech portal.

How did we do?

Switching PSA or merging with another CW/AT instance

Essential and Dynamic Plan Breakdown