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Diagnose Entities Tool
Updated
by Niamh Ferns
Diagnose Entities Overview
When running into issues with DeskDirector related to syncing, entities like tickets or contacts missing, or you need a way to easily interact with your primary PSA through it's API, you can use DeskDirector's Diagnose Entities tool. It provides a clean and easy way to send queries to pre-defined API endpoints without you having to worry about authentication, finding the correct URL, et cetera.
The Diagnose Entities Tool can be accessed via the Admin portal under Advanced > Diagnose Entities. This tool works for both ConnectWise and Autotask instances with some minor difference on the UI and the test result schema.
The possibilities are endless when using this tool to diagnose issues between your DeskDirector instance and your PSA. Here's an article which is using the diagnose entities tool to figure out why a contact can't login to the portal.
