Diagnose Entities Tool

Edcel Ceniza Updated by Edcel Ceniza

The Diagnose Entities Tool can be accessed via the admin console, then Advanced > Diagnose Entities. This tool works for both ConnectWise and Autotask instances with some minor difference on the UI and the test result schema.

The screengrab above shows the Diagnose Entities tool at play on a ConnectWise instance. Here we test 2 Ticket IDs, one which exist and one which doesnt. It shows a simulation of what the results look like. Here is a simulation on an Autotask instance, still checking for details of an existing ticket and a non-existing one.

The possibilities are endless when using this tool to diagnose issues between your DeskDirector instance and your PSA. Here's an article which is using the diagnostic tool to why a contact can't login to the portal.

How did we do?

Autotask Data Sync