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Integrations - Frequently Asked Questions

Niamh Ferns Updated by Niamh Ferns

Third Party PSAs

"Are there plans to integrate additional ConnectWise PSA and Autotask features into DeskDirector?"

Moving forward, we will try to minimise DeskDirector's dependencies with PSA-related features. This means that features that are present in the PSA may not be added to DeskDirector. However, if we think the feature will benefit the entirety of DeskDirector customers (whether it be for instances running on Connectwise, Autotask or a stand-alone instance), we might consider it.

Also, the new DeskDirector TECH Portal Desktop app (v5) now supports tabs in-app. This means that features that you may need that are only available in your PSA can be easily reached via the "Open in PSA" deeplink on a ticket. This will open a new tab inside the DD Desktop app, enabling you to work on the ticket in your PSA from inside the DeskDirector app.

"Will DeskDirector be adding additional 3rd Party PSA integrations?"

As with PSA-specific features, we have decided not to focus on native integration with other PSAs in DeskDirector for a variety of reasons. We do have several approaches on how these apps can be integrated into our system, and we also have a team of automation developers that can help build out integrations for you.

The questions we need answered are:

  • How does the current integration work?
  • How do you want the integration to behave in DeskDirector?
  • What endpoints are available from these third-party apps that we can use in DeskDirector?
For example, BrightGauge can be easily integrated into the Client Portal as a custom menu item, but you must create a public dashboard for it to work. We have several customers already using this seamlessly in the Client Portal.

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