Embedding Media as the Help Page

Edcel Ceniza Updated by Edcel Ceniza

When users first log in to the DeskDirector Portal, you can show them a piece of media either to guide them how to use the portal, or any information you want to provide to them. This can be a video, website, article, anything that has a URL and can be embedded. 

You can set this item to show for everyone (globally) or specifically for a company (per company setting). The latter part of this guide will show how to grab Youtube's embed URL, so you can use it as the help page URL.

Global Setting

In your Admin Console, navigate to Portal > Settings > Features then scroll down to "Help Page" section where you will see the "Help page url" form.  This is where you put your media URL.

You can tick "Disable auto-launch" box, so the video does not auto-launch. 

Company Setting

You can also define specific help pages for companies you handle. All you need to do is go to Portal > Companies, select the company you want to set the help page for then head to the Features tab. Scroll down to the Help Page section and enter the specific URL you want to set as the help page for this company.

You can tick "Disable auto-launch" box, so the video does not auto-launch. If you want the company to inherit the global help page URL again, just click on the Reset link adjacent to the form.

How to get a Youtube embed URL

To obtain the Youtube embed URL, navigate to the video in YouTube. Under the video there is a 'Share' tab, and inside this there is an 'Embed' option. Here's a screengrab showing the actual behavior and which URL you need:

As you see, the embed code should look like this:

<iframe width="560" height="315" src="https://www.youtube.com/embed/l2Y_fLkVrCs" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

From this snippet, you only need the URL that comes after src=, highlight it then right-click then "Copy" then paste the URL into the help page URL form discussed above


There are some additional options you can append to this, after a '?' and separated by '&', for extra effects:

  • rel=0 - Stops YouTube showing related videos at the end
  • autoplay=1 - Causes the video to automatically play once loaded
  • showinfo=0 - Stops YouTube showing the video title

with all of these added, your final URL should look like this:



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