Chat permission granted but "Chat" option is missing on "Contact Support" page

Edcel Ceniza Updated by Edcel Ceniza

Chats in DeskDirector are "ticket-based". This means you can initiate a chat then a ticket is created, or you can initiate a chat on an existing ticket.

To allow chats from an existing ticket, you only need to grant the "Chat" permission globally/per company/per contact.

The chat option on the "Contact Support" page on the other hand requires two settings in order to work:

You have to make sure that these two are enabled for the "Chat" option to appear in the "Contact Support" page. The option to chat won't appear in the "Contact Support" page if "pre-ticket chat" setting is disabled.

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