Setting up your custom domain

Note: Custom Domain is only available if you have purchased the Custom Domain Add-on for DeskDirector, are a Dynamics Plan customer or are on an Enterprise plan. If you are unsure, reach out to support team who will happily advise :)

We have recently updated our custom domain setup to be a lot easier, and very little required on your side.

Configure a CNAME record

You will need to setup a CNAME record (subdomain) with your DNS provider to point at your DeskDirector instance URL. This must be a CNAME , not an A record pointing to the IP.

For example

  • If your DeskDirector URL is companyABC.deskdirector.com you will need to configure the CNAME target as that.
  • e.g. Add CNAME support.companyABC.com with target companyABC.deskdirector.com

Note: We do not support WAF/CDN services such as CloudFlare or GoDaddy CDN sitting in front of your DeskDirector service. If you are using a service such as this, please disable this functionality on this record.

Letting us know

Once you’ve setup the CNAME record, please reach out to us via the The DeskDirector Support Portal under Accounts or Subscription

We will need:

  1. The custom URL you have setup
  2. Confirmation that the CNAME is setup and pointing to your deskdirector instance

Your normal *.deskdirector.com site will continue to work. This means if you need to deploy updated shortcuts or communicate the change in URL to users there is no rush.

How did we do?

Contact