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BiggerBrains

Niamh Ferns Updated by Niamh Ferns

BiggerBrains Overview

BiggerBrains can be accessed directly through the Client Portal. Below, you'll see a walk through of what end users will see when using BiggerBrains in DeskDirector.

Find Courses

The main page of the BiggerBrains integration is laid out as a grid of courses where the user can see a thumbnail of the course content as well as the course duration, title, and teacher:

The user can also search for specific courses and navigate through the various pages using the pagination toolbar on the bottom of the page.

View Course

Once the user has found a course they want to watch, they can click through to watch it. The course modules will be laid out on the right hand side with the corresponding video will be to the left:

The video itself can be expanded to full screen and it can also be sped up or slowed down.

Setting Up BiggerBrains

You can see a Demo of BiggerBrains courses offering in your Admin Console via Portal > BiggerBrains Demo

Purchase your BiggerBrains Packages

In order to use BiggerBrains, it must be purchased as an add-on to your account. This can be done inside the admin console under Account > Optional Features. There are currently two packages to choose from:

  • General Courses: this includes courses on accounting software, management software, as well as other courses on productivity and workplace safety
  • Office Courses: this includes courses on all Office software as well as lessons on Windows
Adding BiggerBrains Menu Item
  1. Go to Portal > Menu Items and create a new menu item.
    See Custom Menus. for more information on Menu Items!
  2. BiggerBrains has its own Extension Menu item so it's super easy to enable, you just need to click on the dropdown menu and select it
  3. Select the product you're interested in: MS Office or General.
  4. Pick a name and an icon
  5. Save
Assigning to Menu Group

If you're releasing BiggerBrains to all your clients, then all you have to do is go to Portal > Menu Group then add the menu item to the default menu.

If you're releasing BiggerBrains to only a few of your clients, then you will need to create a new Custom Menu, add the Menu Item to it, and then assign it to the relevant companies.

See Custom Menus. for more information on Menu Items!

Monitoring Bigger Brains Usage

As you may have already known, BiggerBrains integrates seamlessly with DeskDirector. In addition to this, we have functionality in place to allow for monitoring of BiggerBrains usage both through the Admin portal and our API.

You can access the BiggerBrains Usage summary under Analytics > BiggerBrains. On the Portal Usage page, you should see a graph that displays the number of unique users who have used BiggerBrains and number of views. You'll also see numbers at the bottom of the graph showing the current monthly BiggerBrains usage.

Clicking on a bar for each month should break the usage down further, showing another graph and a table breaking down which company contributed to the usage. For higher usage months with more than 5 companies, it should show two graphs with the top 5 and bottom 5 users.

Clicking on a company name from the table and graph will fine tune the graph and table further to which contacts contributed to the usage.

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