ConnectWise Audit Trail - Exporting API Logs

Niamh Ferns Updated by Niamh Ferns

ConnectWise Log Expots

Exporting Your Audit Trail

On most entities in ConnectWise, you can export an Audit Trail. This is very useful after the fact in determining why something has gone wrong or why certain changes were made. You will see an Audit Trail tab. Select this and then select Export.

You can then send this through to the DeskDirector support staff member that is assisting you.

Exporting Your API Logs

The DeskDirector support team may request an export of your ConnectWise API logs in order to diagnose an error you have reported. This requires you to enable debug mode in ConnectWise. 

You can then export/screenshot the API logs from ConnectWise and send them through for review, so we will be able to pinpoint why these are failing.  

Follow the steps below:

  1.  In ConnectWise, go to System > Members > API Members > Find and select your DeskDirector API member

  1. Go to the API Logs tab.

  1. Click on Start Debug Mode.

  1. Enter in 180 minutes to record 3 hours of logs. 

  1. Run the automation, processes that are raising an error/showing incorrect behavior.

  1. After 45 minutes has elapsed, go back to the API logs in ConnectWise. 
    Select Download Logs or take a screenshot and upload them to the ticket

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