"Call me Back" Feature

The "Call me Back" feature helps Portal users easily leave a message asking someone to get back to them.

Turning on the feature will make the "Call Me Back" action available inside of the chat dialog. This will become visible in the two situations below:

This feature can be turned on/off at a global level. See Getting Started with DD Chat for more information. This feature gets triggered when:

1. When your Office Hours indicate it is outside of your support hours:

2. When a technician does not answer the request within 1 minute:

The end user will then be presented with a "Call me Back" pop-up:

The callback request, the note and the phone number provided will be appended into the associated pre-ticket chat like below:

How did we do?

"Pre-Ticket Chat" Feature