Enable or Disable the 'Something Else' Option

Niamh Ferns Updated by Niamh Ferns

Enable or Disable 'Something Else'

For our ConnectWise and Autotask partners, these Settings are instead available under the "Feature Flags" menu category.

For instances where a form/service type is not available for a user's specific request, we have the "something else" option available. This allows users to describe their issue and submit a generic ticket.

The "Something else" option comes enabled by default with your Portal instance. If for any reason you wish to turn this option off at a global level and leave your end users with the exclusive choices given by your Request Types and Forms, you can quickly do it in your Admin Console.

You can locate this setting in the Admin Console under Client Portal > Global Settings > Features > General. Here you can disable the feature globally by tick selecting the "Disable Something Else support option".

You can also enable and disable this option at a company level and override the global setting via

Client Portal > Accounts > "Select Company name" > Features > General. Scroll down and you can set it for the company.

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