Enable or Disable the 'Something Else' Option

Niamh Ferns Updated by Niamh Ferns

For instances where a form/service type is not available for a user's specific request, we have the "something else" option available. This allows users to describe their issue and submit a generic ticket.

The "Something else" option comes enabled by default with your Portal instance. If for any reason you wish to turn this option off at a global level and leave your end users with the exclusive choices given by your Request Types and Forms, you can quickly do it in your Admin Console.

You can locate this setting in the Admin Console under Portal > Global Settings > Feature Flags. Here you can disable the feature globally by tick selecting the "Disable Something Else support option".

You can also enable and disable this option at a company level and override the global setting via

Portal > Companies > "Select Company name" > Feature Flags

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