SMTP / Email Settings

SMTP Settings control the emails that are sent out from DeskDirector. This is not limited to approval emails, but also for passwordless and password reset emails.

If this is not set the approval system will still function however approvers will not be notified.


To set this up follow these steps


1. Go to the SMTP Settings tab in the DeskDirector Admin console which you can access from;
https://{your deskdirector company}  (e.g.

2. From there enter the display name (e.g. DeskDirector Approvals) and email address you want these emails to come from and hit Save Changes

3. On the SPF record of the sending domain, please add the following include “”.

i.e. you are sending from Add “” to the SPF record for this domain.


Testing the emails


Once saved you can enter an email address to send a test email to. 

Just enter this and hit the Test SMTP button

NOTE: Don't forget to check your spam folder/solution if these don't come through


Configuring a Custom SMTP Server


If you want to set up a custom SMTP server you can do this by doing the following;

1. Tick the Use Custom SMTP Server check box and hit Save Changes
2. Enter the SMTP server you want to use and also optionally you can enter a username, password, require SSL/TSL and set a custom port.

3. Hit Save Changes and you can now use the Test SMTP function to ensure the emails are being delivered correctly.


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