Other DeskDirector Features

This article has been archived. You can see more about our current supported features here.
Macros

This feature allows techs to automate certain actions on a ticket, such as standardized replies. Learn more about it here: Getting Started with Macros

Publishing

Publishing in DeskDirector is one the best way to communicate with your customers. Newsletters, updates, bulletins are easily distributed. Notebooks can be a newsletter/magazine published to all your customers. Or they can be an Account Plan shared with an important and high value customer. Learn more about it here: Getting Started with OneNote Notebooks

Contact Impersonation

This feature allows you to see how the portal works as the user. Comes handy when confirming access or when troubleshooting a specific user's issue. No login needed - just impersonate the user. Read about it here: Contact Impersonation

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