Features

Tickets & Chats

There are 2 main ways that clients interact with technicians in DeskDirector -- via tickets and chats. In both options, initiating contact is done 2 ways -- by the client or by the technicians. Ticke…

Edcel Ceniza
Updated 9 months ago by Edcel Ceniza

Notifications & Broadcasts

Notifications in DeskDirector. Notifications are a great way to keep track of progress or any activity on a site. You see it used in almost every social media sites -- so we also use it for DeskDirec…

Edcel Ceniza
Updated 9 months ago by Edcel Ceniza

Custom Forms & Request Types

The combination of custom forms and request types is what constitutes the service catalogue engine in DeskDirector. These two are the building blocks of the support experience and is what your client…

Edcel Ceniza
Updated 9 months ago by Edcel Ceniza

Custom Branding

With DeskDirector, you can brand your portal with your logos and choose different colors from a theming palette. Not is only is custom branding available globally for your main DeskDirector instance,…

Edcel Ceniza
Updated 10 months ago by Edcel Ceniza

Custom Menus

Having the ability to use/create custom menu and menu items enables your to to shape your Portal with a menu that's relevant for your company. Custom Menus allow you to show company-specific options,…

Edcel Ceniza
Updated 10 months ago by Edcel Ceniza

Custom Email Templates

You can bring the DeskDirector experience right into the mailbox with stunning email notifications. You can create personalized, fully responsive and custom-branded email templates using our powerful…

Edcel Ceniza
Updated 9 months ago by Edcel Ceniza

Surveys in DeskDirector

Customer satisfaction is at the core of support experience, and surveying for your customers' experience helps you measure their satisfaction and how you can improve the services and products you offer. High levels of customer satisfaction are strong indicators for client loyalty and retention and a great tool to lure in new customers. Additional information of why a customer liked their experience helps businesses plan how they can recreate that experience moving forward.

Edcel Ceniza
Updated 7 months ago by Edcel Ceniza

Approvals in DeskDirector

Approvals allow your clients to have some control on what tickets make their way to you. Approval tickets are easy to set up within DeskDirector, just follow the instructions on this page to see how…

Edcel Ceniza
Updated 9 months ago by Edcel Ceniza

Easy Integrations

Aside from the current built-in features, DeskDirector is very extensible with it easy integration to other services. ​Invoices and Quotes in DeskDirector work straight out-of-the box for ConnectWise…

Edcel Ceniza
Updated 9 months ago by Edcel Ceniza

Advanced Authentication. No password, Single Sign On, MFA and beyond?

Security is always a hot topic. DeskDirector has some great authentication solutions implemented - that are always improving! Passwordless using one-use tokens sent to the mailbox. We have had passwo…

Jason He
Updated 9 months ago by Jason He

BiggerBrains & Learning Center

BiggerBrains. BiggerBrains produces eLearning content and courses that can help your customers skill up in a huge range of products including Office 365, QuickBooks, G Suite, and a lot more. Our tigh…

Edcel Ceniza
Updated 6 months ago by Edcel Ceniza

Analytics

We are obsessed with numbers and we know you are too, this is why we have built-in several analytics to DeskDirector. Portal Usage Analytics. You can easily monitor and see the usage of your DeskDire…

Edcel Ceniza
Updated 9 months ago by Edcel Ceniza

Other DeskDirector Features

Macros. This feature allows techs to automate certain actions on a ticket, such as standardized replies. Learn more about it here: Getting Started with Macros Publishing. Publishing in DeskDirector i…

Edcel Ceniza
Updated 6 months ago by Edcel Ceniza

Contact