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Get started with the DeskDirector Power Automate Connector
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Advanced topic: Setting up Tech & Client Mode in the same tenancy
Integrating Microsoft Teams with DeskDirector Tech Portal
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Featured Solution: Teams Ticket Discussion
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Microsoft Teams App - Common Issues
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Glossary
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- C
- Cascading Override
Cascading Override
The Cascading Override approach is used in several aspects of DeskDirector's configuration.
This approach is defined so that any global configuration is overridden by account-level configuration, which itself will be overridden further by contact-level configuration. This enables you to define a specific configuration, fine-tuned to each company or contact that is part of your DeskDirector instance.
