Enable/Disable Chat Callback Feature

Edcel Ceniza Updated by Edcel Ceniza

The chat callback feature helps client portal users easily leave a message asking someone to get back to them. Turning on the feature will make the "Call Me Back" action available inside of the chat dialog.

This feature can be turned on/off at a global and company level. See Getting Started with DeskDirector Chat for more information. By default, this is enabled, so to enable it

To disable/enable pre-ticket chat globally, head to Portal > Settings > Features > then check/uncheck "Disable chat callbacks"

To disable/enable pre-ticket chat in each companies, head to Portal > Companies > select the company from the list, Features > then check/uncheck "Disable chat callbacks".

You can see how chat callbacks behave here.

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Enable/Disable Pre-Ticket Chat