Global Magic Token: Logging in via URL

Edcel Ceniza Updated by Edcel Ceniza

The video above is from the old UI, but should roughly still apply to the new interface. Follow the guide below for an updated walkthrough

Global tokens can be used to automatically log your clients into the web version of DeskDirector. You can include these links to the web version inside your email templates so when your clients log a ticket all they need to do is hit that link and they'll be taken straight to their ticket. Let's do this!

Enabling Global Magic Token

The setting to enable/disable the Global Magic Token can be found on in your admin console then head to System > Passwordless page. Scroll down to the end of the page to see the Global Magic Token section.

If you want to take your users to a specific ticket, use the bottom link, else; if you just want to log them in via email use the top link.

Make sure to use HTML markup in your template editor and use the following:

ConnectWise:

<a href="https://{{yourSubdomain}}.deskdirector.com?gtoken=1234567890[contactrecordid]1234567890&ticketid=[srnumber]">Click to view your ticket!</a>

Autotask:

<a href="https://{{yourSubdomain}}.deskdirector.com?gtoken=1234567890[Contact: ID]1234567890&ticketid=[Ticket: Number]">Click to view your ticket!</a>
One last note
The main thing to remember about using this feature is that anyone with access to one of these links will be able to authenticate as the recipient of the email. So unless your clients are forwarding their ticket notifications to malicious parties, there is nothing to worry about. You can of course disable this feature at any time.

How did we do?

Logging in with Passwordless

Contact