Default Board

Serena Cappellini Updated by Serena Cappellini

Default Board

The Default Board is used in various situations:
  • User selects Something Else support option inside the portal
  • Creating tickets as a result of using the Pre-ticket Chat feature
  • No Request Types have been set up
  • No board is specified inside a specific Request Type

You can configure this following this path in the Admin Console:

System > Feature Configuration > Defaults

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