Default Ticket Board and Source

There are instances where a ticket is created, but don't fall under any specifications. This is where the default ticket board and source comes into play. This helps you select the default entities to use for ticket creation in situations where they can not be specified You can easily set these two under System > Feature Configuration > Defaults

Default Board

Having a default board can be used in various situations.

  • User selects Something Else support option inside the portal
  • Creating tickets as a result of using the Pre-ticket Chat feature
  • No Request Types have been set up
  • No board is specified inside a specific Request Type
Default Source

The default source setting just basically adds information to the ticket as to where the request came from.

How did we do?

Setting up your Approval Statuses