Custom Email Templates

Edcel Ceniza Updated by Edcel Ceniza

You can bring the DeskDirector experience right into the mailbox with stunning email notifications. You can create personalized, fully responsive and custom-branded email templates using our powerful email template engine. These emails can be tied up to events in your DeskDirector instance -- from the basic system event like password reset and login token request, to global ticket events like approvals and form requests and lastly, to ticket life cycle events (e.g. ticket created, closed, status changed and others).

These emails can be also be deeplinked back to any part of the Portal with ease. Lastly, with the Tech Portal v1.32 update, we added the possibility of also using these custom email templates and tie them with the broadcast system in DeskDirector.

For more information about email templates, check these articles:

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