ConnectWise API Integration Tester

Edcel Ceniza Updated by Edcel Ceniza

If you are integrating ConnectWise to your DeskDirector instance, you can easily test if the integration was successful by using the Integration Tester.

You can access this tool via the admin console then head to Advanced > Integration Tester. This page is use to test integration credential. which includes ConnectWise API 1.5, 2.0 (Soap) and 3.0 (RESTful).

For the sample above, we are not using API 1.5, 2.0, thus showing the error "Missing integration credential". Testing the RESTful API shows no issues, confirming that the integration is seamlessly running.

This tool also comes handy when trying to troubleshoot sync issues -- missing boards/members/contacts in your DeskDirector instance that is in ConnectWise and others. The detailed breakdown whether companies, contacts, configuration, members, boards (and others) synced from ConnectWise to DeskDirector helps easily pindown what/where the sync issue is.

This tool will go hand-in-hand with the Diagnose Entities tool when troubleshooting.

How did we do?

Managing Webhooks

Autotask Data Sync