Advanced

Deleting Orphaned Tickets

Deleted ticket in ConnectWise/Autotask still appears in DeskDirector? To streamline the experience in DeskDirector, we normally cache tickets that have been synced into the system. There are instance…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Developer Corner

Your DeskDirector experience can be extended further with the power of the DeskDirector APIs and our Webhook. To access the Developer Corner, head to Advanced > Developer Corner. In this page you wil…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Workflows

For how to setup a Workflow for use with Power Automate, see this article: DeskDirector Connector Triggers. The Workflows dashboard in the Admin console is the central place for managing and viewing…

Keison Tang
Updated 3 months ago by Keison Tang

Managing Webhooks

Webhook is a really powerful tool that helps extend the functionalities of ticket/chat events in your DeskDirector instance and this is best used for automation. You can subscribe to webhooks via Zap…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

ConnectWise API Integration Tester

If you are integrating ConnectWise to your DeskDirector instance , you can easily test if the integration was successful by using the Integration Tester. You can access this tool via the admin consol…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Autotask Data Sync

If you are integrating Autotask to your DeskDirector instance , you can easily sync configuration items from Autotask to DeskDirector. You can access this tool via the admin console then head to Adva…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Diagnose Entities Tool

The Diagnose Entities Tool can be accessed via the admin console, then Advanced > Diagnose Entities. This tool works for both ConnectWise and Autotask instances with some minor difference on the UI a…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Contact