Enable/Disable Pre-Ticket Chat

Edcel Ceniza Updated by Edcel Ceniza

Pre-Ticket chat is a way for users to chat to your technicians, without requiring them to create a ticket first.

They will be asked for a short description of their problem. Then we will automatically create a ticket behind the scenes and launch them directly into a chat.

This feature can be turned on/off in two levels - global and company. See Getting Started with DeskDirector Chat article for more information.

To disable/enable pre-ticket chat globally, head to Portal > Settings > Features > then check/uncheck "Disable Pre-ticket chat"

To disable/enable pre-ticket chat in each companies, head to Portal > Companies > select the company from the list, Features > then check/uncheck "Disable Pre-ticket chat".

You can see how pre-ticket chat behaves here

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Enable/Disable Chat Callback Feature

Enable or Disable the 'Something Else' Option