Table of Contents

Developer Corner

Niamh Ferns Updated by Niamh Ferns

Your DeskDirector experience can be extended further with the power of the DeskDirector API and our Webhooks. To access the Developer Corner, open your admin portal and head to Advanced > Developer Corner. In this page you will find three sections:

API Key

The DeskDirector API is a very powerful tool and if used properly, extends the DeskDirector's functionality and allows for more possibilities with DeskDirector.

In this section you can view, regenerate, or delete your API key.

For more info, you can check out this separate guide on the DeskDirector API.
Advanced Features

Webhooks

Just like the DeskDirector API, the use of webhooks extends the functionaliy and possibilities you can do with your DeskDirector instance. Webhooks can be used for automations and include event-related triggers like like approvals, the ticket life cycle, chat and more.

Check out these separate articles about webhooks and how it can be used:

ConnectWise Reporting API

This section will appear for ConnectWise instance. This enables reporting which works on top of the ConnectWise API. Each row report is a JSON object which should makes it easy to consume both by backend or frontend application.

Cross-origin Resource Sharing

The Cross-origin Resource Sharing (CORS) settings are for customers who want to query the DeskDirector API from a website hosted on a different domain. Having these validates and authorizes the URL you will specify to query your DeskDirector instance.

This can be used when adding an extension menu that uses an external site, querying your DeskDirector instance.

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