Top 10 Request Types

In DeskDirector, there is no one-size fits all for support request types that you can have for your clients, however, here are the 10 most popular request types that most people use. 

They have been sorted by Category (grouping) name and Request Type name. Please remember that not all request types need to have a category name, and can just have thr request type name, in which case the request type name shows up as a top level category.

Email Issues 

Can't send emails

Email Issues

Can't receive emails

Email Issues

Need to set an out-of-hours message

Printer Issues

Can't print 

Printer Issues

Scanner is not working

Printer Issues 

Photocopier not working

Hardware Issues

I need a new machine/I need a quote on new equipment

Hardware Issues

Need a new peripheral (mouse, keyboard, headset)

 

I have some other computer issue 

 

I have an issue with the phone system

 

Critical - I have an urgent problem

How did we do?

Generic vs Customized Request Types

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