Getting Started with the Learning Center

Learning Center

 

The Learning Center is a great way to educate your clients and share documents with them.  You can also link to videos and files hosted online.  This page will take you through the steps to set up and customize your customer's Learning Center experience.

Please note that the learn center shown in the video is from an older UI version.

Head over to the Manage Learning tab of your Admin Console page: (under Portal -> Learning Center)

 https://{yourcompany}.deskdirector.com/admin/v2/portal/learning/categories

 

Creating your first Category and Items

You can think of Categories as the folders that contain individual Learning Center pages.  We provide everyone with some Microsoft examples to get them going - you can of course change or delete these if you wish.

1.  Insert a New Category

Click the Add Category button, then enter a Category name that you want your clients to see and click Create.  This will create a new Category to your learning center.

2. Add one or more Items to the Category

Click on the Items tab. This tab contains all the learning items in the current category.

1. To add an Item, Click Add Learning to open the new item screen and fill in the information.

2. To edit an item, click on the name of the learning item. This will take you to a new screen to edit the details.

3. To delete an Item, simply click Delete in the edit item screen, and when the pop up screen appears, click Ok.

4. To set up who can view the learning center, click on the Filters tab.

That's it, you're done!

 

Setting up Learning Center Access 

To set up the Learning Center, head over to your Admin Console under Portal > Settings. On this page, under the Permissions tab, simply select Learning and add it to the list of global permissions.

You can change this in a company or contact level too. This will enable Learning for all your clients.  

Set up Category Filters

You may want to create Categories that can only be seen by particular clients.  This can be done in the back in the Manage Learning page.

Click on the Category you want to add a filter for to open the Category Settings.

Click the Filters tab.

On this screen, you can add entries to Company Filter or Contact Filter.

For ConnectWise users, select the Company from the drop-down box and click Add.

For AutoTask users, click Add.  This will open the selector page where you can select clients to add to the filter.  

Only clients added in the filter will see this Category.  If both fields are left blank, all your clients will be able to see the Category.

 

How did we do?

Useful Learning Center Tips - Adding files from Google and Dropbox

How to change the name of the Learning Center

Contact