Submitting a Generic Ticket

When submitting a concern/issue via the client portal, there are instances where the existing category and service types do not match your request. We've considered that, so we added a "Something Else" option just for this reason.

You should see this option right at the bottom of all the current service type categories.

By keeping this option open, end users will always be able to log a generic ticket, especially when they can't find what they need within your existing Service Types and Forms.

If you don't want this option presented, you can always disable the "Something Else" option.

Frequently asked question:

Q: Can I rename "Something else"?

A: No, you can't, but you can easily create another generic service type and name it however you like. You can then disable the default "Something else".

Q: Can I move "Something else" to the top?

A: No, you can't, but you can create a generic service type and follow the ordering logic for service types

How did we do?

Creating a Ticket from the Client Portal

Creating a Chat Session from the Client Portal

Contact