Contact Support

Creating a Ticket from the Client Portal

The main purpose of the client portal is for users to be able to submit tickets and this is a pretty straightforward process in the client porta. They can submit tickets via the "Contact Support" men…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Submitting a Generic Ticket

When submitting a concern/issue via the client portal, there are instances where the existing category and request types do not match your request. We've considered that, so we added a "Something Els…

Edcel Ceniza
Updated 2 months ago by Edcel Ceniza

Creating a Chat Session from the Client Portal

Client portal users can create chat sessions in 2 places: via the "Contact Support" screen (pre-ticket chat). via an existing ticket (post-ticket chat). Pre-ticket chat. Portal users can now request…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Viewing Chat History from the Client Portal

Portal users will be able to view their past chat sessions via their Tickets list/history. The chat history will appear as a timeline item on the corresponding ticket that it was associated with. Thi…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

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