Branding your DeskDirector Portal via Brand Packages

Edcel Ceniza Updated by Edcel Ceniza

You can easily define branding for your DeskDirector portal from the admin console. In this article we will explain how to set them up and where they will be used.

Branding the Portal using Brand Packages

As of February 2022, a new way to deploy custom branding for your DeskDirector Portal was introduced -- Brand Packages. This enables you to deploy custom branding for specific companies, or for your custom domains.

Start creating your brand packages via admin console > System > Brand Packages

Host Package vs Custom Package

The main difference between them is that host package is deployed for a specific host name/custom domain. This comes handy if you have multiple custom domains you want to deploy specific branding for each. The service host can't be changed and is specifically assigned to the URL

Custom Package on the other hand can use any host URL available and can be updated anytime.

Brand Packages Elements

There are several elements that can be specified/customized for every brand package you will create.

Portal Title

This is basically what your portal will be named to. For example, if your company name is VeryAwesomeITPeople, you can use VeryAwesomeITPeople Support Portal as your portal title. You can use any title that you prefer. It will be displayed inside the portal, on a browser tab, and when the site is saved into someone's mobile home screen.

Email delivery account

The deployment of brand package, also enabled us to deploy specific email delivery accounts for each. This way, a specific mailbox can be used for email notifications for certain hosts/companies

With our old setup, every email is sent out from one delivery account. With recent updates, specific email delivery accounts can be created and used for email notifications.

With this setup, you can have an email delivery account from and be assigned to Company A, then another email delivery account for other hosts/companies.

Service Host

Your DeskDirector URL and any custom domains added to the instance. This value is used inside email templates that reference the DeskDirector URL token.

Color Themes

This is controlled by the Portal Theme and Advanced Theme section. Here you can specify the global color scheme for the portal. Here's a separate article about theming in DeskDirector.

Logo Images


Favicon is typically used in web browser's tab. It is used to help indicate which website the tab belongs to. Here is a screenshot of both the Portal Title and the Favicon defined and how it will look on a browser tab.

Logo is used in portal's login screen and in the left side menu after logging in. It is recommended to use a PNG with a transparent background as this can easily adjust to whatever colors are used when theming your DD Portal.

As of v3.3 of the Portal, any changes to the logo will also affect the Desktop Portal.

The mobile logo will be used when the web portal is added into a smartphone's home screen. Any changes to the mobile logo will not automatically change logo in the smartphone's home screen as this is cached in the phone. The user will need to delete and resave the web app into their home screen.

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Color Theming a Portal via Brand Packages