DeskDirector Roles and Permissions

Edcel Ceniza Updated by Edcel Ceniza

Access to most features and settings in DeskDirector are controlled via member/resource roles and permissions set for them. In this KB, we detail the specific permissions set for every DeskDirector role.

Streamline

Member

Advanced Member

Admin

Master Admin

Ticket Surveys

View

X

Update

X

X

X

View own results

X

View all results

X

X

X

Custom Surveys

View

X

Update

X

X

X

View results

X

X

X

Broadcasts

Create

X

X

Service Radar

View analytics

✓(1)

Admin basic settings

Home

X

X

X

Portal

X

X

X

Analytics

X

X

X

Releases

X

X

X

Admin Advanced Settings

Tech

X

X

X

X

System

X

X

X

X

Email

X

X

X

X

Integration

X

X

X

X

Advanced

X

X

X

X

Account

X

X

X

X

Companies

Create

X

X

X

X

Delete

X

X

X

X

Get

X

X

X

Update

X

X

X

Contacts

Create

X

X

X

Update

X

X

X

Portal Settings

Get global settings

X

X

X

✓ 

Update global settings

X

X

X

✓(2)

How did we do?

Logging in to DeskDirector Workflow

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