DeskDirector Roles and Permissions

Edcel Ceniza Updated by Edcel Ceniza

Access to most features and settings in DeskDirector are controlled via member/resource roles and permissions set for them. In this KB, we detail the specific permissions set for every DeskDirector role.

Streamline

Regular Member

Advanced User

Admin

Master Admin

Ticket Surveys

View

X

Update

X

X

X

View own results

X

View all results

X

X

X

Custom Surveys

View

X

Update

X

X

X

View results

X

X

X

Broadcasts

Create

X

X

Service Radar

View analytics

✓(1)

Admin basic settings

Home

X

X

X

Portal

X

X

X

Analytics

X

X

X

Releases

X

X

X

Admin Advanced Settings

Tech

X

X

X

X

System

X

X

X

X

Email

X

X

X

X

Integration

X

X

X

X

Advanced

X

X

X

X

Account

X

X

X

X

Companies

Create

X

X

X

X

Delete

X

X

X

X

Get

X

X

X

Update

X

X

X

Contacts

Create

X

X

X

Update

X

X

X

Portal Settings

Get global settings

X

X

X

✓ 

Update global settings

X

X

X

✓(2)

How did we do?

Logging in to DeskDirector Workflow

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