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Pricing & Subscription Plans

Niamh Ferns Updated by Niamh Ferns

Pricing Overview

DeskDirector currently has three subscription tiers that customers can choose from: Silver, Gold, and Platinum.

You can read more on what is included in these tiers on our pricing page!

For those unsure on a tier to choose or for those just wanting to see if DeskDirector will work for your environment, please feel free to sign up and make use of the 14 day free trial! If you find DeskDirector is not working for you, you can cancel at any time.

Contact Limits

For precious metals plans, the contact count is set as the total number of contacts in DeskDirector

This includes all contacts regardless of native or synced from other system.

A contact will be counted regardless of activity. If it is in the system, it will add to the count. This differs from legacy plans where we only counted active users.

This change was made to reflect the needs of larger businesses, while still remaining affordable for our existing customer base. Previously customers with high counts (50k+) were getting absurdly high bills... We needed to fix that while retaining reasonable pricing for smaller businesses.

So, we brought in a much higher base count (3-4x on old plans!) and made the incremental pricing simpler.

This pricing gives three clear outcomes:

  1. The higher base count will comfortably cover 80% of our customers
  2. At 20,000, a $500/month additional charge is reasonable
  3. No one has to be afraid of bill shock over contact count

Plan

Base count

Extra Contacts

Silver

15,000

+100,000 at $500/month

Gold

15,000

+100,000 at $500/month

Platinum

20,000

+100,000 at $500/month

For all three plans, contact upgrades are in units of 100k currently priced at $500 per month.

So, in order to increase from 15k - 20k, the best path is to upgrade your plan.

In all circumstances, > 20k contacts will costs an extra $50 per month, but will provide coverage up to 115k contacts.

Pricing History

November 2021 to Present

We have Precious Metals plans available for all users. For those that don't quite cleanly fit into one of these three tiers, please request a demo and we can have a chat to you directly.

Prior to November 2021

Before the switch to the Precious Metals plans (Silver, Gold and Platinum) in early 2021, the plans available were Essential and Dynamic Plan. You can find what was included in these tiers below.

How did we do?

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