Table of Contents

ConnectWise Custom Menu Item for DeskDirector

Niamh Ferns Updated by Niamh Ferns

ConnectWise Custom Menu Item for DeskDirector

Initial Setup

You have to have Custom Menu Entry privileges active in your Security Permissions, and you have to have the new menu item set up in the customisation menu option for that Security Setting allowed:

Configuring Custom Menu Item

  1. Set up Tables/Custom Menu:
  2. Add a New Menu:
  3. Add an entry:
    Your link should be https://myawesomemsp.deskdirector.com/tech, and you can add a logo if you like. 
  4. Untick Open in New Window to run inside CW Manage
  5. Restart your ConnectWise PSA

After refreshing/restarting ConnecWise PSA, go to Service Desk and check if the menu item for the Tech Portal has been added. Once you click on it, you should be prompted to log in to DeskDirector.

You now have the DeskDirector Tech Portal running inside ConnectWise PSA!

How did we do?

ConnectWise

Contact