Integrations
ConnectWise
In these articles, we cover getting set up with ConnectWise PSA and ConnectWise's other offerings.
AutoTask
This article covers the Autotask ingeration with DeskDirector. This integration allows you to set up Autotask as your primary PSA while still making use of DeskDirector.
Switching or Merging PSAs
The DeskDirector support team can help you with your DeskDirector instance for cases where you need to merge or switch PSA backends. This can be moving between ConnectWise and Autotask or merging two ConnectWise/Autotask instances.
QuoteWerks
DeskDirector provides a clean and easy way for you to integrate with your QuoteWerks service. In this article, we go over how to set this up and where to get started.
Wise-Pay
DeskDirector provides a clean and easy way for you to integrate with your Wise-Pay service. In this article, we go over how to set this up and get started.
TimeZest
In this article we cover some ways that timezest can be integrated into DeskDirector and used for booking in time with your engineers.
BiggerBrains
Here we cover the BiggerBrains integration in DeskDirector and how to configure it so your end users can access BiggerBrains directly in the Client portal.
OneNote Notebooks
Here, we cover how to integrate OneNote Notebooks into your DeskDirector instance.
Integrations - Frequently Asked Questions
Moving forward, we will try to minimize DeskDirector's dependencies with PSA-related features. This means that features that are present in the PSA, may not be added to DeskDirector. However, if we think the feature will benefit the entirety of DeskDirector customers (may it be instances running on Connectwise, Autotask or the stand-alone DeskDirector instance), we might consider it.
IT Glue
In this article, we dive into how you can add IT Glue documents for your end users to view in the Learning Center.
