What is the DeskDirector Tech Portal?

Edcel Ceniza Updated by Edcel Ceniza

You may have seen it referenced as TECH or DD Tech or DeskDirector Tech Portal, but they all refer to this simple-to-use-tool that is designed from the ground up - to help your Level 1 & 2 helpdesk technicians be more efficient in handling and managing support tickets.

DeskDirector Tech Portal Features:


Simplicity is a core goal of the DeskDirector Tech Portal. The interface is modern and clean, designed for a Level 1 or 2 helpdesk tech, removing all the unimportant “extras” that exist within your PSA. Given the high number of different people PSAs cater for, they can be very complex and hard to learn, especially for new hires. DeskDirector Tech Portal focuses only on helpdesk operations of creating and managing tickets and capturing time, and removes the other distractions of a full PSA.


DeskDirector Tech Portal is built to be fast – it’s a web-based SaaS application built upon your existing DeskDirector infrastructure. Create new requests, enter notes, capture worked time & close tickets all within a single screen. All extended functions such as Chat, Broadcasts, Notifications etc all live in the same single pane, easy to find and ready for immediate use.


Everything your helpdesk technician requires is all in one place and nothing else. Techs can create and triage tickets quickly, manage live chat and customer expectations all through one interface. Custom macros mean repeatable work can not only be automated and standardized, but quickly shared & consumed across the team. Automated timers start, stop and insert time instantly which means no more lost time. Our multi-tab interface allows your team to manage and work on multiple tickets at once and are persistent even on browser refresh.

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Getting Started with DeskDirector Tech Portal