Tickets

Creating a Ticket

Creating a ticket is simple in Tech, and shouldn't be too different to creating a ticket in your PSA. How? Just head to the New Ticket menu item and fill out the fields Required fields. The required…

Andrew Lahikainen
Updated 11 months ago by Andrew Lahikainen

Ticket Details

This is where you can reply and edit ticket data. ConnectWise. 1. Ticket context. The ticket context allows you to instantly switch between the ticket, the contact assigned to the ticket, and the com…

Andrew Lahikainen
Updated 11 months ago by Andrew Lahikainen

Ticket List

This is the primary way of finding tickets in DD Tech. You can find the ticket list under the Ticket menu item. Please note, DD Tech displays tickets updated within the past 6 months. Filter. The fil…

Andrew Lahikainen
Updated 4 months ago by Andrew Lahikainen

Contact