Time Stamps in DeskDirector Portal

This article is outdated and no longer updated. You can read more in our document on the Client Portal.

To eliminate noise and unnecessary clutter in both the DeskDirector client and tech portal, we only place a rounded off timestamp in both portals.

The logic of the rounded off timestamps are as follows:

  • less than 5 secs = just now
  • less than 60 seconds = xx seconds ago
  • 1 min = 1 minute ago
  • less than 60 min. = xx minutes ago
  • 1 hour = an hour ago
  • less than 24 = xx hours ago
  • for days, we calculate based on the excess hours per day. Less than 22 is rounded down while bigger or equal to 22 is rounded up.
    • e.g.
      • 44 hours will display one day ago (1 day and 20 hours)
      • 46 hours will display 2 days ago. (1 day and 22 hours)
  • For date more than 5~7 days ago, we display Date and Month.
  • For date from last year, we display Date, month and year.

Q: But I want to view the actual timestamp, with date and time. How can I view it?

A: Hover over the rounded off timestamps, and that should reveal the full date and time stamp

How did we do?

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