Autotask 2020.3 integration (API) resource migration

Jason He Updated by Jason He

Autotask 2020.3 release introduced a new API user setting, which enhanced feature they are offering for the integration API. This update also provided new settings to restrict API user.

If you do not switch to this new release, there will be issues when adding ticket attachments. Here is how you can fix the issue.

  1. Create new security level according to article Creating an integrator API resource in Autotask
  2. Head to Extensions & Integrations (Admin)
  3. Go to Integration Center under Other extensions & tools.
  4. Edit API user under DeskDirector - DeskDirector Portal.
  5. Select newly created Security Level and Save .
  6. This should now have fixed issues with attachments.

How did we do?

Creating an integrator API resource in Autotask

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