APIs and Integration

ConnectWise SOAP API credential

SOAP API credential also known as Integrator Login. ConnectWise used that setting for their API v1 and v2. Since ConnectWise manager version 2019.5 removed SOAP API in favor of their API v3. Integrat…

Jason He
Updated 3 months ago by Jason He

Creating an Integrator Login in ConnectWise (SOAP API)

​SOAP API has many issues since ConnectWise 2019.4. It is best to use the API V3 for ConnectWise integration. DeskDirector uses the ConnectWise Integrator API to retrieve and update ConnectWise Here’…

Updated 3 months ago

Creating a ConnectWise RESTful Integrator API Key

Since ConnectWise manager 2019.5 has removed their API v1 and v2, you can safely delete integrator login and use key created from this article for integration. Create an API member. In ConnectWise Ma…

Updated 2 months ago

ConnectWise 2019.5+

ConnectWise has announced deprecation and removal of integration APIv1 and v2 by end of 2019. It is also known as SOAP API. Since ConnectWise Manager 2019.4, SOAP API is no longer functional correctl…

Jason He
Updated 3 months ago by Jason He

Autotask integration major update 2022

Autotask integration was done through their SOAP API. Since Autotask introduced their new RESTful API on Q4 of 2020, they have sunset their SOAP API. As of March 2022, DeskDirector has taking its ste…

Jason He
Updated 3 months ago by Jason He

ConnectWise Member Impersonation

Member impersonation is a feature that allows our system to modify tickets, create notes and other ticket actions by impersonating the member instead of appearing as the DeskDirector API. With member…

Edcel Ceniza
Updated 2 months ago by Edcel Ceniza

Autotask Resource Impersonation

Resource impersonation allows our system to modify tickets, create notes and other ticket actions by impersonating the resource instead of appearing as the DeskDirector API. Autotask recently introdu…

Edcel Ceniza
Updated 2 months ago by Edcel Ceniza

Creating an integrator API resource in Autotask

Integration with Autotask used to rely on active resource's credential to be able to access Autotask's integration API(Application programming interface). There was a side issue when using an active…

Jason He
Updated 2 years ago by Jason He

Autotask 2020.3 integration (API) resource migration

Autotask 2020.3 release introduced a new API user setting, which enhanced feature they are offering for the integration API. This update also provided new settings to restrict API user. If you do not…

Jason He
Updated 3 months ago by Jason He

Third-party integration with DeskDirector

Moving forward, we will try to minimize DeskDirector's dependencies with PSA-related features. This means that features that are present in the PSA, may not be added to DeskDirector. However, if we think the feature will benefit the entirety of DeskDirector customers (may it be instances running on Connectwise, Autotask or the stand-alone DeskDirector instance), we might consider it.

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Contact