User can't see "All Tickets" option

This is one of the most common issues we get in Support. A user can't see "All Tickets" option when viewing the ticket list.

The first thing to check when you encounter this is issue is to confirm if the user has the "All Tickets" permission active in DeskDirector. 

In order to activate the "All Tickets" permission, you have to follow these steps:

  1. Go to your admin console (https://[yourdeskdirectorname]
  2. Go to Portal > Contacts and look for the user, then click their name to go into their details. 
  3. Click on the 'Permissions' Tab and confirm if "All Tickets" is checked or not. If it isn't, just put a check on it and save the changes and you should be all set.

Once enabled, the user will now have the option to view their own tickets, or all tickets for that company from the client portal:

How did we do?

Tickets are missing in DeskDirector but they are on my PSA