Tickets

User can't see "All Tickets" option

This is one of the most common issues we get in Support. A user can't see "All Tickets" option when viewing the ticket list. The first thing to check when you encounter this is issue is to confirm if…

Updated 3 months ago

Tickets are missing in DeskDirector but they are on my PSA

Tickets are missing in DeskDirector but they are on my PSA

Edcel Ceniza
Updated 2 months ago by Edcel Ceniza

My customer is seeing deleted tickets in portal

DeskDirector actively syncs tickets from your PSA so that your customers can search and view tickets instantly in portal. When a ticket is deleted from your PSA, it may still exists in the cache in D…

Andy Chen
Updated 3 months ago by Andy Chen

Ticket Description missing on ConnectWise emails

Problem. Variables such as [fullticketdetails] and [fullticketdetailsformatted] are missing on your emails generated out of ConnectWise for new tickets logged by DeskDirector. This is an API limitati…

Aaron Corney
Updated 3 months ago by Aaron Corney

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