Features
Talk
Getting Started with DD Chat
"Pre-Ticket Chat" Feature
"Call me Back" Feature
Creating a Chat Session
Handling Chat Requests
Changing your Presence
Subscribing to Webhooks
Viewing Chat History
Broadcasts
Getting Started with Broadcasts
Who Can Send a Broadcast
Sending a Broadcast
Receiving Broadcasts
Sticky Broadcasts
Webhooks
Macros
Tickets
Menu System
Deep Linking
Authentication
Products
DD Portal
New Features and UI Designs
New Request Support UI
Portal V2
How to roll out new portal features and UI designs
New Ticket User Interface - V2
Authentication
Enabling OAuth for DDPortal
How User Authentication works in DeskDirector
Diagnosing Automatic Login Issues
Logging in with a Username + Password
Logging in via URL
Logging in with Passwordless
Logging in with Active Directory
Client Security/Permissions Configuration
Client Security (Autotask)
Contact Impersonation
Portal Access (ConnectWise)
Contact Permissions
How Additional Access works
Contact Creation Rule
Customer Closed Tickets.
DD Tech
DD Advantage Configuration
DDBroadcast
DD Custom Domain
DDPortal for Windows
Diagnosing login problems using the new DDGetSID CLI tool
Branding Windows & macOS Portal Installers
DD Portal for Windows: Kaseya Deployment Guide
Getting Started with DD Portal
Installing DD Portal
Troubleshooting your DeskDirector Portal installation
Antivirus Issues
Uninstall Script for DDPortal
Troubleshoot a login failure to the DeskDirector Client
Diagnosing login problems using the DDGetSID tool
DD Portal Terminal Server/Citrix
DD Portal for Windows: LabTech Deployment Guide
DD Portal For Windows: N-central/N-able Deployment Guide
DDPortal for Mac
Automation
DD BaseCamp Documentation
Quotes & Invoices
Notifications
Feature Configurations
Send emails with Office 365
Adding Media to Play When First Launching the Client
The Flag feature (CW Only)
SMTP / Email Settings
"Ensure VIP ticket's priority" Feature
Setting Up and Using the VIP Priority
Filtering companies in Company Configs
FastTrack in DeskDirector
Change Ticket Status when Customer Adds Note
Branding & Customization
Get Started with Email Template Engine - DeskDirector
HTML Email Templates - ConnectWise
HTML Email Templates - Autotask
Avatars in DDPortal
DeskDirector Web Branding
Theming in DeskDirector
Approvals
DeskDirector Forms and Request Types
Importing Wufoo Forms to DD Forms
Getting started with DeskDirector Forms
DeskDirector Forms - Question Types in Detail
DeskDirector Forms - Webhooks
DeskDirector Forms - Sections and Conditionals
Setting up Request Types
DeskDirector Forms - Dynamic Fields
Request Type Ordering
Ticket Title Automation
Learning Center
Account & FAQ
Portal and User Issues
Instance & Account Queries
Logging into the Admin Console.
3000 contact limit FAQ
The Admin Console Dashboard
Adding and removing features from your DD Portal Advantage plan
Finding out what server your DeskDirector instance is on.
Administration Guide
Enabling Master Admin
Other Articles
Creating an Integrator Login in ConnectWise (SOAP API)
Top 10 Request Types
Getting Started - Admin Console
Frequently Asked Questions
Using Markdown
Creating a ConnectWise RESTful API Key
CSV Reporting Tool
Generic vs Customized Request Types
DDPortal (Installed client) Vs. DDWeb (Web Client)
Creating an integrator resource in Autotask
Integrations
ConnectBooster
Connectwise Sell (previously Quosal)
How to configure ConnectWise Sell (previously Quosal) Order Porter integration
Adding ConnectWise Sell (previously Quosal) Order Porter link to opportunity
QuoteWerks
Wise-Pay
Release Notes
Outdated Articles
Common WuFoo errors
Wufoo not working
Changing the Summary of Wufoo Tickets
Creating your first Wufoo form
Adding Wufoo Forms To Request Support
Common WuFoo errors
Getting started with WuFoo Forms
Debugging Your Wufoo Integration
Server Changelog
Portal Release Notes - Windows/macOS
Portal Release Notes - Web Client
Glossary
Troubleshoot
- All Categories Features Broadcasts
- Getting Started with Broadcasts
Getting Started with Broadcasts
Updated
by Andrew Lahikainen
Broadcasts are an excellent way to notify your customers on critical outages and important messages. Broadcasts are an advantage add-on component and can be enabled inside the admin console.
Configuration
There is very little configuration in the admin console required to set up broadcasts.
Enable Broadcasts
To enable broadcasts head to Configurations > Notifications inside the admin console. From here there is a checkbox labelled Enable notifications. Make sure this is checked.
