Release Notes - DeskDirector Teams App

Andy Chen Updated by Andy Chen

Release 20250522
  • Google Gemini is now supported as the AI service provider
  • The Tag to Chat feature now opens the Collaborative Stageview when click on the ticket title of the new conversation message.

Release 20240720
  • Start scheduling meetings from the tagged tickets in the channel tab (Tech mode).
  • Azure OpenAI is now supported as the LLMs provider.

Improvements

  • For admin tech portal users, an Admin Settings section is available in the Settings personal tab, try open it from this link!

Release 20240707
  • Send notifications to contacts/agents in Teams from Power Automate with the DeskDirector connector. The actions can be found in the Run an advanced action connector action.

Improvements

  • Simplify the setup process of client portal mode: setting bot and/or a tab in a team channel is no long required. Read the updated guide here to find out more.

Release 20240601

Improvements

Release 20240526
  • Smart Alerts: Use the LLM to define notification rules for Tech users.

Improvements

  • Ticket Title & Request Type Suggestions: now you can turn on these features for the Create a Ticket message action. The settings are in the DeskDirector tab in Teams under Settings -> LLMs -> Features.
  • Now you can open the teams app settings page directly from the Tech portal teams app integration tab. Read more about the integration tab in Tech here.

Release 20240317
  • Ticket Summary: Use the LLM to summarize tickets for your Tech portal.

Release 20231215

Improvements

  • Improved the logic identifying external users when use the Create a Ticket message action.

Release 20231203
  • Tech portal integration tab: This integration enables users to utilize various Microsoft Teams features directly within the DeskDirector Tech portal.

Release 20231106

How did we do?

Differences Between different Desktop Portal version

Portal Release Notes - Web Client

Contact