Release Notes - DeskDirector Teams App & AI Services

Andy Chen Updated by Andy Chen

Release 20251102
  • Company filter for AI assistants for the Client portal.

Release 20251012
  • Analytics for the AI assistants for the Client portal.

Release 20250706
  • The AI assistants now support OpenAPI-based custom tools (function calling)
  • The ticket summary feature supports weekly export.

Release 20250522
  • Google Gemini is now supported as the AI service provider
  • The Tag to Chat feature now opens the Collaborative Stageview when click on the ticket title of the new conversation message.

Release 20250508
  • The ticket summary feature supports image analysis to summary generation.

Release 20240720
  • Start scheduling meetings from the tagged tickets in the channel tab (Tech mode).
  • Azure OpenAI is now supported as the LLMs provider.

Improvements

  • For admin tech portal users, an Admin Settings section is available in the Settings personal tab, try open it from this link!

Release 20240707
  • Send notifications to contacts/agents in Teams from Power Automate with the DeskDirector connector. The actions can be found in the Run an advanced action connector action.

Improvements

  • Simplify the setup process of client portal mode: setting bot and/or a tab in a team channel is no long required. Read the updated guide here to find out more.

Release 20240601

Improvements

Release 20240526
  • Smart Alerts: Use the LLM to define notification rules for Tech users.

Improvements

  • Ticket Title & Request Type Suggestions: now you can turn on these features for the Create a Ticket message action. The settings are in the DeskDirector tab in Teams under Settings -> LLMs -> Features.
  • Now you can open the teams app settings page directly from the Tech portal teams app integration tab. Read more about the integration tab in Tech here.

Release 20240317
  • Ticket Summary: Use the LLM to summarize tickets for your Tech portal.

Release 20231215

Improvements

  • Improved the logic identifying external users when use the Create a Ticket message action.

Release 20231203
  • Tech portal integration tab: This integration enables users to utilize various Microsoft Teams features directly within the DeskDirector Tech portal.

Release 20231106

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