Release Notes - DeskDirector Teams App

Andy Chen Updated by Andy Chen

Release 20240601


Release 20240526
  • Smart Alerts: Use the LLM to define notification rules for Tech users.


  • Ticket Title & Request Type Suggestions: now you can turn on these features for the Create a Ticket message action. The settings are in the DeskDirector tab in Teams under Settings -> OpenAI -> Features.
  • Now you can open the teams app settings page directly from the Tech portal teams app integration tab. Read more about the integration tab in Tech here.

Release 20240317
  • Ticket Summary: Use the LLM to summarize tickets for your Tech portal.

Release 20231215


  • Improved the logic identifying external users when use the Create a Ticket message action.

Release 20231203
  • Tech portal integration tab: This integration enables users to utilize various Microsoft Teams features directly within the DeskDirector Tech portal.

Release 20231106

How did we do?

Smart Alerts for Tech Users

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